SHIPPING & RETURNS
Artwork Creation Time:
A Artwork previews will be sent to you via email within 2-3 working days. Once we receive your approval, we will begin printing within 24 hours of receiving approval of your artwork!Shipping times:
USA: 5-10 working days JP: 5-10 working days CA, AUS, UK: 10-15 working days Rest of world: 12-15 working days All orders are shipped fully tracked.Returns
As all orders are personalized and one of a kind, we do not accept returns. We do offer a 100% satisfaction guarantee. If you are unhappy with your item once received, we will redo and replace the item free of charge.SATISFACTION GUARANTEED
With over 3,000 satisfied customers and hundreds of 5-star reviews, we're confident you'll love your pet portrait. If you have any questions, our support team is ready to help. Let's get started on your pet art today— all pets welcome!
PHOTO UPLOAD GUIDE
Follow the tips below when taking your pet's photo! If you aren't able to follow these steps exactly, don't worry! We have a dedicated team who check all orders and photos as they come in.
If your photo doesn't meet our criteria, we'll let you know within some hours of receiving your order, and help you choose a more suitable one!
1, Upload a photo of your pet
Choose your favorite artwork style. Upload a pet photo and place your order
2. Approve your custom pet art
Receive your artwork preview within 2 working days. Ask for a revision or approve your artwork.
3. Put your phone into a new case
Carry your pet with you every day